As part of what was labeled a “Public Safety Power Shutoff event” by PG&E and dubbed a “Massive Blackout” by the Santa Rosa Press Democrat, Spring Lake Village residents and staff were without electrical power midweek during the second week in October 2019.

Residents and staff relied on generators—big and small— battery-operated lanterns, ingenuity, problem solving and community spirit to weather the corporate-made outage.

Planning for a big storm or an earthquake started in the 2013 re-model of the Village Center when a new generator system was installed. This generator powered the kitchen and emergency lighting throughout the week. “Don’t worry, we’ll have lots to eat,” promised Dining Director Larry Brooks.

Melissa Anderson, Activities Director for Assisted Living residents, reports, “The kitchen was amazing, making sure our residents had hot food for all our meals, even though our own kitchen was down. With no elevators, Assisted Living staff went up and down stairs to be sure that the 16 residents on the 2nd floor had all they needed. The staff joked that we lost 10 pounds each in the stair climbing.”

Programs and activities for residents throughout campus continued – with changes necessitated by the lack of electrical power. A 2000 piece Cinque Terre puzzle donated by a resident was moved next to the Great Hall windows for better light. Dogs helped their resident owners stick to a walking schedule, regardless of a power outage.

The swimming pool closing was expected due to the need for filter, circulation and pool heating systems. What was unexpected was the prompt steaming up of the floor-to-ceiling windows surrounding the heated pool area. With the power outage, there was a fear of mold developing from lack of air circulation. Staff rigged up generators and fans to keep the air moving.

A power strip and generator with the sign Charging Station turned out to be a big hit. “What started as a single table, doubled in size to accommodate the demand as dozens of devices were recharged at the station on the Creekside Patio,” reported Facilities Director Dennis McLean.

Seventy motion-detector, solar-powered walkway lights installed in September lit up the covered sidewalks. The lights worked well during the power outage. For many residents, the first and last word was “the lantern” which lit up kitchens, bedrooms, bathrooms and halls. “You need to have at least three,” was the agreed-to number. “I bought four for Christmas gifts and used them all,” exclaimed another resident.

Small generators were threaded into the business offices around the Village Center and Resident Health Services. Keeping computers going was essential to maintain “business as usual.”

No power meant no school, but if you were lucky, you became part of the impromptu Spring Lake Village Take Your Kids to Work Day. Bistro Sous Chef Adrian Alberto brought his three daughters to work to provide a no-school day option. Housekeeper Carmen provided on-the-spot assistance with activities. “We wanted to make sure our staff had an option for taking care of their kids,” reports Assistant Executive Director Kris Hermanson on the “bring your kids” impromptu program.

Anderson adds, “As we delivered the trays, the residents were so concerned about us, asking about our kids, our homes, our families and our power situation, wanting to make sure we were safe. The residents adapted to the routine, without a negative word. We are family.”

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“An earthquake drill like the Great ShakeOut is an example of staff and residents increasing their safety awareness by practicing what they have learned,” says Grant Edelstone, Senior Director of Risk Management. “When a person drops, covers and holds on and then responds to a simulated fire or burst pipe or power outage, they increase their readiness for an actual earthquake.”

Even before the event, people were getting prepared. Covia’s Resident Service Coordinators working in Senior Affordable Housing communities throughout California assisted Housing Administrators with a pre-drill information meeting. Topics discussed included an explanation of the Great Shakeout and what was to be expected as well as evacuation options and routes. San Francisco Towers offered an Emergency Preparedness Department Update in advance of the drill and invited residents to prepare in advance by scouting out the safest place to be in their apartment in case of an earthquake.

San Francisco Towers, which was built after the 1989 Loma Prieta earthquake, has participated in the drill for years. Executive Director Christina Spence says, “We participate so residents and staff are prepared for the likely event of an earthquake that impacts our community.” The drill at the Towers involved more than Covia staff and residents, Spence reports. “Our California Department of Public Health Life Safety surveyor showed up right at 10:18. She ‘dropped, covered and held’ right along with us!”

Sadie Bracy, Housing Administrator at Jennings Court in Santa Rosa says, “We made noise with pots and pans and flickered the lights to simulate an earthquake. Two residents actually got on the floor under the table! Then we talked about the potential impacts of an earthquake afterword. We also talked about the safety of the building and installing the seismic gas shut off valve for more safety of Jennings Court.”

At Support Services, Covia’s administrative offices in Walnut Creek, an announcement over the PA alerted everyone in the building to the start of the drill. Afterwards, staff received a demo on go-bags and the locations of safety equipment and exits. “Last year during the fire [in Santa Rosa], I heard more than one resident say they’d been told to prepare a go-bag, but they didn’t think they’d actually need it,” says Laura Darling, a member of the Covia Safety Committee. “You don’t know you’ll need it until you do.”

Covia also prepared for the safety of seniors who would be unable to move themselves in the case of an emergency. At Webster House Health Center in Palo Alto, everyone participated in the drill. “All 3 floors participated along with vendors and home health agencies in the community during the drill. We had families and volunteers participating too,” says Assistant Executive Director Linda Hibbs. “I was stationed on 4th floor and the staff actively participated and moved the residents to a safe location.”

Hibbs continues, “After the drill was over we discussed why we have drills, what to do in a drill and how did the staff and residents think the drill had gone. The residents said thank you to the staff for practicing the drill and including them too. A few residents said they were happy that Webster House cared enough about them to practice if an earthquake happened and included residents in the drill.”

These drills are valuable preparation, Edelstone explains. “When there is a real earthquake, staff may react faster without thinking because of their practice. It can help them whether at home, work or traveling. Similarly, regular fire, disaster, active shooter and other drills increase safety readiness.”

And drills are just one part of building a culture of safety at Covia. “Covia has a commitment to safety in all levels of the organization,” says Edelstone. “Covia promotes a safety culture. This culture of safety’s goal is to achieve consistently safe operations that minimized adverse events. It represents a blame-free environment where everyone is able to report mistakes or errors or near misses or safety hazards, without fear of reprimand or punishment. A culture of safety encourages staff collaboration to solve safety problems. It strives to prevent or reduce errors and improve overall quality.”

Sadie Bracy at Jennings Court says, “A culture of safety means we anticipate that there will be an emergency at one point and we prepare ahead of time for it. That we take keeping our residents safe very seriously. And that we are constantly trying to improve our emergency responses.”

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