Social Call Archives - Front Porch https://frontporch.net/tag/social-call/ Building Communities & Innovative Solutions for Seniors Thu, 07 Dec 2023 07:21:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.3 Friendships Reflect Our Worth https://frontporch.net/friendships-reflect-our-worth-2/ Thu, 15 Dec 2022 08:02:31 +0000 https://frontporch.net/friendships-reflect-our-worth-2/ This article was written by Katie Wade, the senior director of creative engagement at Front Porch, and initially appeared on the Coalition to End Social Isolation and Loneliness website. As Maya Angelou so aptly stated, “A friend may be waiting behind a stranger’s face.” We all start as unfamiliar others before finding ourselves on a […]

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This article was written by Katie Wade, the senior director of creative engagement at Front Porch, and initially appeared on the Coalition to End Social Isolation and Loneliness website.

As Maya Angelou so aptly stated, “A friend may be waiting behind a stranger’s face.” We all start as unfamiliar others before finding ourselves on a unique path to friendship. Each path to friendship is a one of a kind experience, with specific scaffolding forming the bonds beneath the friendship: perhaps it’s the phase of life we find ourselves in, or the prism of our personal experiences, or our sense of humor. We join together in many interesting ways, some to be expected and others from delightful surprises.

Katie Wade advocates for friendship and connection.

You know what all friendships do have in common? Friends put in the work to show up for each other. Contrary to the romantic comedy trope, we don’t just trip and fall into relationships. No, quite the opposite. We make conscious decisions to make time in our schedules for friends, to show up during hard times, to listen with open minds, and to hold those relationships in gratitude. Friendship is two people saying: I think you are worth the effort. Give that a moment of thought. Recall the last time you spoke to any friend in your life, no matter the context for the conversation, and remember – they think you are worth the effort of friendship. Worth making time for. Worth remembering to ask about your sister or how the garden is coming along. Worth reflecting how your presence in this world matters. Whew, that is strong stuff! This is one of the reasons friendships are so critical to our lives. They are a mirror of our value, our place in the world; their very existence is proof that we matter. 

One of the nonprofit programs I work with, Social Call, thoughtfully matches older adults and volunteers for weekly phone or video visits. Occasionally volunteers and older adult participants remark that this is an unlikely start for a friendship. In part, this is because 70% of Social Call matches are intergenerational. How radical in our age-segregated society! One volunteer said of her new friendship, “Lawrence and I continue to connect and deepen our friendship.  Age is irrelevant and what counts most is authentic connection through shared values, kindness, and giggling :)” With the distance between age groups in our society, it’s easy to think we might not have a lot in common with someone much younger or older than us. Ah, but the friendship scaffolding is unique for all! Bonds form for many reasons that have nothing to do with age and sometimes the age difference is a place of connection in and of itself. Whether the age difference is beside the point or the whole point, cross-generational friendships are delightful mirrors of the value we each bring. 

Another way Social Call supports unlikely friendships is that volunteers and participants live throughout the U.S. and connect virtually. They would never show up to the same book club or wait at the same bus stop every morning; there is no opportunity for chance encounters.  As one volunteer noted, “Social Call has allowed me to connect with someone that I may have never really got the chance of meeting, and truly have gained someone in my life that I care for and enjoy talking to.” There is nothing quite like forming a friendship with someone who lives many miles away and still makes the time to connect regularly. I have to say, it feels extra special, like the excitement of having a pen pal! 

Finally, one of the pieces of scaffolding that seems to underpin every Social Call relationship is gratitude. I’ve never met a more grateful bunch than the staff and members of Social Call. Every piece of feedback, every reflection on the weekly visits, every quote, is built on a deep sense of gratitude. Gratitude for the unique individual they are matched with, for the genuine sense of connection they build together, for the shared moments of vulnerability, intimacy, and humor. Social Call is proof that gratitude can provide long-lasting, sustainable fuel for meaningful relationships.  

During this season of togetherness, I invite you to reflect on the meaningful relationships in your life. What is the scaffolding that binds you to those relationships? Is it connection over similarities or differences, is it the effort you put in to maintain the friendship, is it how they remind you that you are worth the effort? Get specific about what you appreciate and send a note of thanks to those friends. To be sure, the gratitude will feed you as much as them.

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Friendships Reflect Our Worth https://frontporch.net/friendships-reflect-our-worth/ Wed, 28 Sep 2022 22:10:21 +0000 https://frontporch.net/friendships-reflect-our-worth/ Social Call, thoughtfully matches older adults and volunteers for weekly phone or video visits, often forming bonds beyond friendship.

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By Katie Wade, senior director for creative engagement for Front Porch

As Maya Angelou so aptly stated, “A friend may be waiting behind a stranger’s face.” We all start as unfamiliar others before finding ourselves on a unique path to friendship. Each path to friendship is a one of a kind experience, with specific scaffolding forming the bonds beneath the friendship: perhaps it’s the phase of life we find ourselves in, or the prism of our personal experiences, or our sense of humor. We join together in many interesting ways, some to be expected and others from delightful surprises.

You know what all friendships do have in common? Friends put in the work to show up for each other. Contrary to the romantic comedy trope, we don’t just trip and fall into relationships. No, quite the opposite. We make conscious decisions to make time in our schedules for friends, to show up during hard times, to listen with open minds, and to hold those relationships in gratitude. Friendship is two people saying: I think you are worth the effort. Give that a moment of thought. Recall the last time you spoke to any friend in your life, no matter the context for the conversation, and remember – they think you are worth the effort of friendship. Worth making time for. Worth remembering to ask about your sister or how the garden is coming along. Worth reflecting how your presence in this world matters. Whew, that is strong stuff! This is one of the reasons friendships are so critical to our lives. They are a mirror of our value, our place in the world; their very existence is proof that we matter. 

One of the nonprofit programs I work with, Social Call, thoughtfully matches older adults and volunteers for weekly phone or video visits. Occasionally volunteers and older adult participants remark that this is an unlikely start for a friendship. In part, this is because 70% of Social Call matches are intergenerational. How radical in our age-segregated society! One volunteer said of her new friendship, “Lawrence and I continue to connect and deepen our friendship.  Age is irrelevant and what counts most is authentic connection through shared values, kindness, and giggling :)” With the distance between age groups in our society, it’s easy to think we might not have a lot in common with someone much younger or older than us. Ah, but the friendship scaffolding is unique for all! Bonds form for many reasons that have nothing to do with age and sometimes the age difference is a place of connection in and of itself. Whether the age difference is beside the point or the whole point, cross-generational friendships are delightful mirrors of the value we each bring. 

Click the image above to read the Social Call Zine.

Another way Social Call supports unlikely friendships is that volunteers and participants live throughout the U.S. and connect virtually. They would never show up to the same book club or wait at the same bus stop every morning; there is no opportunity for chance encounters.  As one volunteer noted, “Social Call has allowed me to connect with someone that I may have never really got the chance of meeting, and truly have gained someone in my life that I care for and enjoy talking to.” There is nothing quite like forming a friendship with someone who lives many miles away and still makes the time to connect regularly. I have to say, it feels extra special, like the excitement of having a pen pal! 

Finally, one of the pieces of scaffolding that seems to underpin every Social Call relationship is gratitude. I’ve never met a more grateful bunch than the staff and members of Social Call. Every piece of feedback, every reflection on the weekly visits, every quote, is built on a deep sense of gratitude. Gratitude for the unique individual they are matched with, for the genuine sense of connection they build together, for the shared moments of vulnerability, intimacy, and humor. Social Call is proof that gratitude can provide long-lasting, sustainable fuel for meaningful relationships.  

This month, during National Friendship Month, I invite you to reflect on the meaningful relationships in your life. What is the scaffolding that binds you to those relationships? Is it connection over similarities or differences, is it the effort you put in to maintain the friendship, is it how they remind you that you are worth the effort? Get specific about what you appreciate and send a note of thanks to those friends. To be sure, the gratitude will feed you as much as them.

This blog was originally published by the Coalition to End Isolation and Loneliness.

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Community Services celebrates 20 years, and looks to the future https://frontporch.net/community-services-celebrates-20-years-and-looks-to-the-future/ Wed, 18 Aug 2021 05:58:40 +0000 https://frontporch.net/community-services-celebrates-20-years-and-looks-to-the-future/ In 2000, when Tracy Powell joined what was then the Episcopal Homes Foundation (now Covia, a Front Porch partner) to support its accreditation process, the organization’s outreach program was minimal. In the process of working toward accreditation, Tracy reports, “Board members, executive staff, and residents asked, ‘shouldn’t we be doing more?’” Initially hired as a […]

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In 2000, when Tracy Powell joined what was then the Episcopal Homes Foundation (now Covia, a Front Porch partner) to support its accreditation process, the organization’s outreach program was minimal. In the process of working toward accreditation, Tracy reports, “Board members, executive staff, and residents asked, ‘shouldn’t we be doing more?’” Initially hired as a writer, Tracy stepped forward to develop the nascent programs.

“It started as a direction from the board and then-CEO Laurie Pratt to ‘go help people’. It was that broad,” she says. From those beginnings, over the last 20 years, the Community Services division has grown to offer five flagship programs with Tracy as the Vice President of the Community Services division, managing 25 employees. The division serves people nationwide, using innovative programs to address four areas of impact: food security, social connection, creative engagement, and stable housing.

Market Day, designed to offer a wide variety of fresh produce for a minimal cost to older adults living in food deserts, was Community Services’ first program. Originally started in 1977 at the church across from St. Paul’s Towers in Oakland, Market Day established a practice for Community Services, to test a program and then replicate it in other locations. A second location was opened in 2001, marking the beginnings of Community Services as a part of the organization. The program currently has 24 sites in Northern California, primarily located in senior centers and senior low income housing communities, with more to come at Front Porch communities and other sites in Southern California.

“I really want people to know that Market Day is much more than just produce and reducing food insecurity. It’s about creating purpose and providing an opportunity to build community,” says Sheila Womack, Senior Director of Community Services. This understanding of programs as a source of purpose and community pervades the work of the division.

Well Connected, which started in 2004, and its companion, Well Connected Español, are largely participant-led, inviting people from the United States (and sometimes beyond) to support one another through phone- and online-based groups, classes, and events. Social Call was founded in 2009 as an in-person friendly visiting program to connect older adults and volunteers for one-on-one weekly conversations in English or Spanish. In 2018, the program launched visits by phone or video, which expanded availability throughout the United States. Today, these virtual connection programs reach 3,900 individuals a year.

What sets these programs apart, says Tracy, is the importance of reciprocity – what participants give each other, and how they shape the programs. “Back in the day, we designed programs somewhat paternalistically, as in ‘we’ll fix this for you.’ Now we focus on engaging participants to help create their own solution.”

Katie Wade, Senior Director of Creative Engagement, agrees. As she reflects on working in a traditional service model, she says, “Honestly, it was a little depleting. But thinking about our work in Community Services as an interdependent model and what we all give and receive inside those connections is a holistic way of approaching life in general, as well as the work that we do. I think the end result for participants, volunteers, and community stakeholders is relational but also intentional.”

Amber Carroll, Senior Director of Connection Programs, emphasizes that Community Services programs “are not a resource for ‘them’ – people out there. We are collectively a resource for everyone – every resident, every staff person,” as well as the community at large.

In 2012, Community Services responded to the Bay Area housing crisis by creating and piloting Home Match in Marin County, a region with a high proportion of older adults and few affordable housing options. Leveraging existing housing stock, Home Match connects financially vulnerable or socially isolated older adults who have an extra room in their home with low-income individuals who are challenged to secure safe, affordable housing.  Home Match has grown to serve 5 Bay Area counties: Alameda, Contra Costa, Marin, Monterey, and San Francisco, as well as serving as a resource for other areas seeking to respond creatively to their local housing needs.

“I want to make homesharing as understood and used as peer to peer car rides or Airbnb,” says Karen Coppock, Senior Director of Home Match. “There are 3.6 million unoccupied rooms in the top 100 housing markets in the United States, tons of opportunity to house people and stabilize the housing of others.”

Although for most of its programs, Community Services is focused on direct outreach, its newest program, Creative Spark, primarily trains and supports other service providers. “That’s an exciting route for us and it’s really in keeping with how we have been developing a national touch and influencing the field of aging services for several years,” says Katie. “Creative Spark is a next step in that continuum.”

One significant change Tracy has seen in her years is in the growth of the team’s sophistication and business savvy. “We have much more rigor about strategy and data collection,” she says. “We know how important storytelling is to be able to communicate about impact, but if it’s not backed up by data, then that’s a problem.” Over the past five years, “it’s been about focus, focus, focus. We had to let go of some programs and make some really hard choices to be able to use the resources we’re given in the most impactful, thoughtful, and responsible way.”

“I believe we can be leaders in the space of doing this work that demonstrates our social accountability,” says Tracy. “It’s something that residents, staff, family members, and board members can be proud of. I’m grateful for Front Porch’s commitment to dedicate time and financial resources to make an impact on people’s lives as well as social challenges. I think we embody the values of Front Porch and the work we do is another way to think about how to live out those values.”

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Covia Management Provides Insight into COVID-19 Preparation and Fostering Connection https://frontporch.net/covia-management-provides-insight-into-covid-19-preparation-and-fostering-connection/ Thu, 24 Sep 2020 01:10:34 +0000 https://frontporch.net/covia-management-provides-insight-into-covid-19-preparation-and-fostering-connection/ During a recent webinar, Covia leadership gathered with prospective residents to give insight into management and operations at Covia. The webinar panel included Mary McMullin, Chief Strategy and Advancement Officer; Diana Jamison, Chief Financial Officer; Ron Schaefer, Chief Operating Officer; and Mary Linde, St. Paul’s Towers Executive Director. Katharine Miller of the Covia Foundation moderated […]

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During a recent webinar, Covia leadership gathered with prospective residents to give insight into management and operations at Covia. The webinar panel included Mary McMullin, Chief Strategy and Advancement Officer; Diana Jamison, Chief Financial Officer; Ron Schaefer, Chief Operating Officer; and Mary Linde, St. Paul’s Towers Executive Director. Katharine Miller of the Covia Foundation moderated the discussion.

The webinar offered prospective residents the opportunity to ask questions about what is currently going on at Covia from a leadership perspective, including COVID-19 preparation, the upcoming affiliation, and adapting to socially distanced activities. Part 1 about Covia’s response to COVID-19 is below. Part 2 about the affiliation can be found here.

Preparation

Covia has approached the COVID-19 pandemic both from a community standpoint as well as system-wide. At the community level, Mary Linde, Executive Director at St. Paul’s Towers in Oakland, detailed how St. Paul’s prepared after hearing about COVID-19.

“When I first learned on January 20th that COVID-19 had hit Kirkland [Washington], we immediately brought our leadership team together to say ‘That’s two states up. How do we get ready for this migrating down here?’” Linde notes. “By January 27th, we had restricted outside visitation for travelers who had travelled out of the country to those tier 3 countries. And then progressively, through the month of February and by mid-March, we started sheltering in place.”

When California Governor Gavin Newsom shut down all but essential businesses, Linde says, “we looked at St. Paul’s Towers as though it were itself a village: What are the businesses that operate within this village, which of those are essential, and how do we carry those out safely?” She explains that initially care giving and meals were the essential businesses for St. Paul’s. With in-person dining not permitted, “we said, how do we do takeout at St. Paul’s Towers?” The team wrote guidelines for how to do safe takeout. “We set up two separate takeout staging areas in our community and we designated times for people to come at meals so we wouldn’t have crowding.”

From a system-wide perspective, Covia established a COVID-19 task force that met daily initially and now three times a week. Ron Schaefer, Covia’s Chief Operating Officer, who heads up the task force, explains that its role is to “keep in touch with the health directives that are coming from different locations and provides advisories to our communities to help the Executive Directors make sure that nothing gets by them that they need to know.” The taskforce also provides guidance around the evolving best practices for infection control and testing and ensures that each location has the Personal Protective Equipment (PPE) needed.

Providing Connection

Even with visiting restrictions in place, prospective residents can connect with a community during this time.

“If you are interested in a particular community, we encourage you to reach out and talk to people at that community,” says Mary McMullin, Chief Strategy and Advancement Officer. Community marketing teams are all ready to do a virtual tour that meets your needs, including walking you through the community, creating a special video with your specific interests in mind, and video conferencing.

The marketing team can also connect you “with residents who are living at the community and you can talk to them,” McMullin highlights. Another great option is the community Facebook pages, which post updates and photos about what is going on. They can provide great insight into what events are taking place as well as what precautions the community is taking.

All communities have embraced new ways to stay connected, adapting programming so that residents have a full schedule of activities. Linde shares that St. Paul’s Towers is “doing a lot of activities through the in-house television, like exercises and cooking classes where they deliver ingredients to apartments and residents can follow along on the in-house channel or on Zoom.” The St. Paul’s Towers chaplain has also transitioned her programming to Zoom for book discussions and more. “We do a happy hour on Zoom every Tuesday night,” Linde notes. “It’s such a gift of connection.” St. Paul’s Towers has also created an ice cream truck complete with a signature jingle that delivers ice cream and treats to residents in their apartments. Linde says “If the residents ask for it, we are really trying to find a way to do it.”

Covia also offers connection programs that are accessible to everyone, utilized by residents in Covia communities as well as the wider public. Well Connected provides a full catalog of sessions that are available over the phone or online and are completely free. Sessions cover everything from arts and yoga to armchair travel and wellness. The current catalog of sessions is available here. For connecting one-on-one, Social Call matches older adult participants with volunteers for weekly meetings over the phone. Participants enjoy talking with others from the comfort of their home and these weekly meetings go a long way toward fostering the connections that social distancing has proven are a crucial part of wellness.

Although the challenges of responding to COVID-19 are real, Covia is still finding new and positive ways to make healthy communities, build connections, and stay engaged.

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Value of Virtual Connection https://frontporch.net/value-of-virtual-connection/ Tue, 28 Jul 2020 00:33:43 +0000 https://frontporch.net/value-of-virtual-connection/ Over a decade ago, long before COVID-19 would drastically alter our world, Covia developed a resource to promote social engagement among older adults and combat loneliness and social isolation. That program, Well Connected, is now a nationwide social connection and lifelong learning program that is free and open to all older adults — not just […]

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Over a decade ago, long before COVID-19 would drastically alter our world, Covia developed a resource to promote social engagement among older adults and combat loneliness and social isolation. That program, Well Connected, is now a nationwide social connection and lifelong learning program that is free and open to all older adults — not just Covia residents or its affiliates.

“The program was initially designed for low-income, extremely isolated, frail older adults who needed more engagement,” says Tracy Powell, Covia’s Vice President of Community Services. “It was a lovely but small support system rooted in engagement and volunteerism,” she notes, initially offering 10 free one-hour classes per week. Over the last few years, the programming has grown “in sophistication and audience.” Participants, who currently come from 46 states, can now choose from over 80 classes and groups that are offered every single week. The programs vary from support groups to topical discussions to interactive courses, all available by phone or online.

In the wake of the COVID-19 pandemic, Well Connected participation has skyrocketed. Prior to the social distancing and quarantining requirements brought about by the crisis, Well Connected had about 2,000 participants. Then, in the first two weeks of April alone, 200 new participants joined — a 10 percent increase in just two weeks after 10 years of operation. Since the onset of COVID-19, Well Connected has had a total of 685 new participants. Now staff are getting calls from other senior living operators interested in enrolling their residents.

“There has been a huge increase in terms of enrollment and interest,” Powell says. “There have been 50 to 75 organizations so far just through the end of May that have contacted us and asked if they can join and find out more about what’s involved in virtual programming.”

Social Call, another Covia Community Services program, matches individuals for one-on-one social connections. Prior to the COVID-19 crisis, many of these friendly visits were conducted in person based on shared interests and geographic proximity. Now, Social Call happens entirely by phone, lifting the geographic limitations and significantly expanding the possibilities for connections based on interests and compatibility — especially since the program has seen a huge increase in volunteers as well as participants.

Another project that Covia has spearheaded in response to COVID-19 is “Enduring Inspiration,” a worldwide call for art made by older adults. The program was developed in partnership with Ruth’s Table, an arts center named in honor of the internationally-known artist Ruth Asawa that is a part of Covia’s Bethany Center affordable housing community in San Francisco.

Seniors around the world are encouraged to make any kind of art and send it in — a recipe, a collage, a painting, a drawing, or anything else that can be easily mailed — for a juried exhibit that will be held at the freestanding gallery space at Bethany Center once it is safe to do so. Covia is also developing art packets and embroidery kits to send out to seniors in their communities so they can create their own art.

“At the heart of it, this is all very central to our mission as an organization: building community wherever people are,” says Ron Schaefer, Covia’s Chief Operating Officer. “These programs help bring people together and create connections.”

*This article was originally published in the Summer 2020 edition of Community Matters

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How to Stay Connected While Social Distancing https://frontporch.net/how-to-stay-connected-while-social-distancing/ Wed, 25 Mar 2020 00:31:47 +0000 https://frontporch.net/how-to-stay-connected-while-social-distancing/ Social distancing may mean that we can’t be physically close but there are still plenty of ways to connect with each other and the outside world while staying safe at home. Technology can keep us connected to our family and current events but there are also ways to create new social connections during this time. […]

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Social distancing may mean that we can’t be physically close but there are still plenty of ways to connect with each other and the outside world while staying safe at home. Technology can keep us connected to our family and current events but there are also ways to create new social connections during this time. Programs like Social Call, Well Connected, and Ruth’s Table provide opportunities to join insightful discussions, connect one on one, and experience art all while sheltering in place.

 

Connect One on One

Social Call pairs older adult participants with volunteers for one on one conversations. Matches meet for 30 minutes every week over the phone. It’s a great opportunity to meet someone new and it’s “a tangible way to alleviate pain in our world,” says Social Call Director Katie Wade.

Matches connect over their shared interests or backgrounds and often teach each other new things. “I’ve learned about delighting in the present,” says one Social Call volunteer, while another notes that “I always learn beneficial things from my match – especially relating to growing flowers.”

Social Call is actively seeking volunteers and participants and it’s easy to get started. Individuals interested in volunteering can get started on VolunteerMatch and older adults looking to participate can get in touch by calling (877) 797-7299 or emailing coviaconnections@covia.org.

 

Join a New Community

Looking for an inclusive community where you can participate in caring conversations, learn new things, and even travel to different countries without leaving your home? Well Connected offers easily accessible sessions over the phone that range from writing groups and guided meditation to armchair travel and museums at home. Amber Carroll, Well Connected Director, notes “COVID-19 or not, these programs provide a unique opportunity to connect with others from the comfort of home.”

Well Connected sessions are free and available in both English and Spanish. Check out what sessions are currently being offered in the Well Connected and Well Connected Español catalogs. Enrolling is as easy as calling (877) 797-7299.

 

Send a Card

In addition to staying connected over the phone or online, Social Call and Well Connected are currently creating snail mail connections as well. Both programs are looking for volunteers who are willing to send cards to brighten participants’ mailboxes. It’s as easy as having a handful of postcards and a pen. Volunteers have been sharing everything from a quick note of encouragement to sketches of what they have been doing while social distancing.

Interested in sending a card? Check out VolunteerMatch to get started.

 

Visit a Museum Virtually

Ruth’s Table is an art space and gallery in the Mission District of San Francisco that hosts exhibits and art programming. Though in-person art programming and classes are currently closed to keep the community safe, Ruth’s Table is offering a virtual tour of their current exhibition Echoes of the New Vision through Well Connected on March 25th from 11am to 12pm PST.

Curator Hanna Regev will provide an in-depth tour of the exhibit and the facilitator will include verbal descriptions for those with low vision. Explore how Bauhaus ideas have impacted photography and photo-based art from the comfort of your home over the phone or through your computer. To learn more and register, email contact@ruthstable.org

 

Staying Connected

During this time, it is important to remember all of the ways that we are connected even when we are physically distant. Reaching out to someone that you care about or creating a new connection can be a great way to remind oneself that though we’re all staying in our personal spaces, we’re still participating in the same shared world.

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Report from the LeadingAge National Convention https://frontporch.net/report-from-the-leadingage-national-convention/ Wed, 06 Nov 2019 07:39:44 +0000 https://frontporch.net/report-from-the-leadingage-national-convention/ Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country. In total, […]

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Twenty people from Covia attended the 2019 LeadingAge Annual Meeting and Expo, held October 27-30 in San Diego California. Representing Covia’s Communities, Affordable Housing, Community Services, Support Services, and Foundation, they were informed and inspired by lectures, sessions, exhibits, demonstrations, as well their colleagues from non-profit aging service providers from around the country.

In total, over 8,000 people attended the 2019 conference, which offered 179 educational programs as well as an exhibit hall showcasing products and services for seniors and senior living ranging from architects to in-home health care products to wellness programs and equipment.

Christina Spence, Executive Director of San Francisco Towers, was particularly impressed by keynote speakers Marcus Buckingham and Dan Heath. Speaking at the opening session, Buckingham addressed Nine Lies About Work, encouraging listeners to “replay what works” while on Tuesday, Heath emphasized creating “peak moments.” Spence was impressed by “the statistically-proven impact certain ‘peak’ moments such as first-day and transitions can have on residents and staff at our communities. This is a powerful opportunity for us to create great experiences!”

Both Lizette Suarez, Director of Well Connected Español, and Rod Moshiri, Executive Director of Webster House, each attending their first LeadingAge conference, learned something worthwhile in the sessions they attended.  Suarez says she learned tips on bridging the generation gap while Moshiri got to explore the differences between operations for for-profit and non-profit senior living organizations. But you didn’t need to be a first-time attendee to learn something new. Mary McMullin, Chief Strategy and Advancement Officer, attending her 33rd LeadingAge conference, participated in a session that taught her about a better approach to risk management of resident agreements.

Covia also provided educational information for attendees. Amber Carroll, Director of Well Connected, and Katie Wade, Director of Social Call, presented a workshop on Building Connections, One Call at a Time, demonstrating how a gracious presence, creativity, and connection provide outcomes of health – and joy. As she experienced her first LeadingAge conference, Carroll reported, “I like the diversity of the educational sessions and find myself interested in other arenas of the senior living space.” Though she was presenting, she learned from those who attended the session as well. “LeadingAge is a different demographic from most of the aging conferences we attend.  I’m always trying to understand how to break our cool community services into housing communities and got some good feedback from session attendees.  Based on this, Well Connected has prioritized the strategy process around monetizing our programs in senior communities.”

Educational sessions were not the only benefit from attending the conference. Chris Dana, Covia’s VP of Information Technology, reports that “time spent with colleagues and vendors” was the best part of the event. With “a ton of new technology start-ups ‘invading’ senior living,” he expects that in future he will “spend more time on the expo floor and less time in the educational sessions.”

Covia also played a role in the social events around the meeting. As an experience sponsor for the annual LeadingAge Inclusion Reception, Covia co-hosted what LeadingAge described as “an unparalleled nightlight experience” at PARQ in the Gaslamp district. As the LeadingAge website explains, “This event pays tribute to those who have paved the way for diversity and inclusion in aging services and celebrates the work our members do every day providing high-quality supports and services for all.” Jessica McCracken, Director of Ruth’s Table, was one of the M.C.s of the Monday night event, which ran from 9:00 until midnight.

Mary Linde, Executive Director of St. Paul’s Towers, sums up the experience: “I’ve been attending LeadingAge conferences for over 20 years.  My favorite part of the conference is always seeing old colleagues and making new connections. The classes are good, but the networking is the best.  At this year’s conference I learned about new technology – an app to connect staff to their departments – that I thought may be useful to explore.  I also was extremely proud to be part of Covia as a host of the LGBT Inclusion party…what an event, what a great company to bring people together like this.  Such a celebration of life!”

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Emergency Update: Kincade Fire https://frontporch.net/emergency-update-kincade-fire/ Sun, 27 Oct 2019 22:04:43 +0000 https://frontporch.net/emergency-update-kincade-fire/ As the situation in Sonoma County continues to develop, Covia is working with our communities  Jennings Court and Spring Lake Village in Santa Rosa, with Friends House in Santa Rosa (with whom we have a management agreement), with our Community Services program participants throughout the county, and with our employees to ensure everyone’s safety. Friday, […]

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As the situation in Sonoma County continues to develop, Covia is working with our communities  Jennings Court and Spring Lake Village in Santa Rosa, with Friends House in Santa Rosa (with whom we have a management agreement), with our Community Services program participants throughout the county, and with our employees to ensure everyone’s safety.

Friday, November 1, 2019

10:00 am

We’re pleased that life is starting to return to normal in our communities. We continue to be grateful to the firefighters who are still working to contain the Kincade fire, which as of this writing is only 68% contained. And we offer comfort and condolences to all who have sustained losses or been traumatized during this past week.

All residents have returned to Jennings Court and were welcomed home with a communal meal of chili. Residents are continuing to return to Spring Lake Village and Friends House. Covia employees who evacuated are also returning to their homes. Welcome home, everyone!

Unless there are further developments, this will be the final update on this blog post.

Thursday, October 31, 2019

11:30am

Containment of the Kincade fire is now at 60%. In Santa Rosa, all evacuation orders and warnings have been lifted.

Wednesday, October 30, 2019

4:40pm

Power has been restored to Spring Lake Village.

2:45pm

The Evacuation Order for Jennings Court has been downgraded to an Evacuation Warning. Residents are allowed to repopulate with advisement that a warning is still in place.

1:30pm

Power has been restored at Friends House.

10:00am

Winds overnight were not as strong as predicted, which allowed firefighters to hold the line. Containment of the fire is now up to 30%, according to Cal Fire. Winds are projected to be calmer through today though a Red Flag warning is still active.

Friends House and Spring Lake Village continue to shelter in place, remaining on alert, though a mandatory evacuation is unlikely today. Power remains out at both locations.

Power has been restored to Jennings Court though the mandatory evacuation is still in place.

Tuesday, October 29, 2019

9:30 am

Friends House and Spring Lake Village continue to shelter in place. Although a mandatory evacuation is unlikely today, we remain on alert. Our main concern at this time is the air quality, and we continue to encourage our Independent Living residents to consider voluntary evacuation.

Representatives from PG&E contacted Spring Lake Village to report that they will not have power restored today because the community is too close to the fire zone to be able to inspect the lines before they would be required to turn off the power again. The community is receiving deliveries of food and fuel.

At Friends House, Executive Director Clara Allen reports that the County Ombudsman visited the campus on Monday to check on residents and provide support.

According to the report from Cal Fire updated at 7:30 this morning, “Favorable weather conditions will enhance firefighting efforts in the morning while narrow roads and steep terrain are still making access to the fire areas difficult. Weather predictions show Northeast wind gusts picking up this evening. Firefighters will continue to mitigate structure threats and find opportunities to construct more control lines.” We are hopeful that firefighters will be able to make further progress in containing the fire throughout the day.

Monday, October 28, 2019

7:30 am

There have been no new developments overnight. Spring Lake Village and Friends House remain in a state of watchful readiness. With almost no winds forecast for today, we are hopeful that firefighters will be able to make some progress in containing the Kincade fire today. We do not expect to see mandatory evacuations put in place today, but will be ready in case we receive the order.

Employees: please report to work at your usual time if you are able. If you have evacuated out of the area or are unable to report to work, please inform your supervisor and HR manager. Thank you!

Sunday, October 27, 2019

6:00 pm

There is little new information to report.

The Executive Directors of Friends House and Spring Lake Village report that there has been no change. Covia has spent much of the day working to support the staff on-site, ensuring that Friends House and Spring Lake Village are fully prepared to evacuate, should a mandatory evacuation order be put in place. Winds in the region are blowing southwest and the fires does not appear to be getting any closer to the communities.

Friends House and Spring Lake Village have suggested voluntary evacuation to those residents who have a safe place to go. This allows residents time to relocate to a place of their choice with more time to prepare. It also allows the reduced number of staff to focus on helping residents at a higher level of care both in providing for their daily needs and in the case of a mandatory evacuation.

Jennings Court has been evacuated, although a few residents have refused to vacate the premises. The Santa Rosa Police Department has been informed of the residents who have chosen to remain on site.

Social Call Santa Rosa has ensured that its most vulnerable participants have been able to evacuate.

Employees should keep their supervisors and HR department informed about their availability.

Please stay safe!

8:00 am
As of now, Jennings Court is under an evacuation order. Sadie Bracy, Jennings Court’s Housing Administrator, is facilitating the evacuation and Karim Sultan, VP of Affordable Housing is providing support. All but a few Jennings residents have relocations sites they have individually chosen. Those who do not have another evacuation site are being provided with a place to stay in Oakland.

As of this writing, Friends House and Spring Lake Village are outside the mandatory evacuation order zone, but we are encouraging voluntary evacuations. Residents are asked to please inform their communities if they are evacuating, along with their new location and contact information. If you are a resident who has evacuated or are otherwise off-site and not informed your community of your location, please contact your community as soon as possible.

Social Call Sonoma County has reached out to participants to check on their safety.

Employees should report to Spring Lake Village or Friends House for their normal shift as they are able. If you are unable to report to work, please inform your HR department and supervisor as soon as possible. We are working to communicate with all staff today. Please follow any evacuation orders you receive.

We will provide further updates as the situation develops.

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Covia Celebrates Active Aging & Every Dimension of Wellness https://frontporch.net/covia-celebrates-active-aging-every-dimension-of-wellness/ Sat, 05 Oct 2019 06:43:38 +0000 https://frontporch.net/covia-celebrates-active-aging-every-dimension-of-wellness/ October 1st through 7th mark Active Aging Week, a weeklong celebration of living well and aging well initiated by the International Council on Active Aging (ICAA). The term active naturally conjures up images of exercising or other physical activities, but active aging encompasses far more than just keeping oneself physically fit. The ICAA highlights seven […]

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October 1st through 7th mark Active Aging Week, a weeklong celebration of living well and aging well initiated by the International Council on Active Aging (ICAA).

The term active naturally conjures up images of exercising or other physical activities, but active aging encompasses far more than just keeping oneself physically fit. The ICAA highlights seven dimensions of wellness: from physical and emotional wellness to less well known dimensions like environmental and vocational. The point of Active Aging Week is to highlight that active aging involves more than just keeping the body fit; it’s about recognizing all of the different aspects that allow one to age with purpose.

“Active aging is choosing to live life with vitality and meaning,” notes Diane Waltz, Director of Wellness at Spring Lake Village. In the hustle and bustle of life, it can be easy to forget about how important it is to consider all of the dimensions of wellness, which is what makes Active Aging Week so crucial.

Covia & Active Aging

Covia strives to support every dimension of wellness through community programs and amenities as well as community services.

Activities and classes support physical, emotional, and intellectual wellness within Covia’s Life Plan communities. Engaging exercise activities like line dancing and chair volleyball keep residents both physically and socially engaged as they exercise in a group setting. Creative classes like beading and card making allow residents to pursue their emotional wellness by creating pieces of art. Regularly updated libraries that foster engaging book clubs improve intellectual wellness alongside activities such as Brain Fitness and Brain Builders. Life Plan communities even support vocational wellness with the opportunity to volunteer for causes like Habitat for Humanity or local food banks.

Environmental Wellness

Covia is also dedicated to environmental wellness through CoviaGreen, initiated by residents and staff at St. Paul’s Towers in Oakland. CoviaGreen is a committee-led program that focuses on sustainable living and environmental responsibility. This takes the form of the CoviaGreen pledge, which highlights a number of ways that residents and staff can reduce their negative impact on the environment from eating seasonal fruits and vegetables to turning off lights and appliances when not in use.

Beyond the pledge, the greater St. Paul’s Towers community has also implemented changes to promote environmental wellness. These changes include making Impossible Burgers available at all meals and adopting housekeeping programs that allow residents to forgo cleaning if it is not needed. CoviaGreen was created with the intent that it will inspire other communities to make a similar commitment to environmental responsibility.

Spiritual Wellness

With an Episcopal heritage, it would be easy to assume that spiritual wellness at Covia is tied directly to religion. But spiritual wellness encompasses far more than just religious practices or beliefs. Each Covia senior living community has its own chaplain who is tasked with supporting residents and staff from a myriad of religious backgrounds.

Chaplains guide the spiritual health of the community, which can take the form of religious services but more broadly supports spiritual wellness by being someone that residents can talk to for any type of spiritual help. Kevin Philips, chaplain at Canterbury Woods says, “A chaplain finds joy in nurturing the human spirit by offering kindness, connection and an empathetic ear.” Having support can be the first step in cultivating a stronger sense of spiritual wellness.

Social Wellness

Covia Community Services are dedicated to improving social wellness in older adults. Programs like Well Connected and Social Call were created with the intent to decrease social isolation and forge connections between people that might not otherwise have had the opportunity to connect. Well Connected creates community through group sessions available over the phone that range in topic from book clubs and armchair travel to museum tours and garden talk. The program provides the opportunity to connect with others and talk or learn about a shared interest without ever stepping outside the home.

Social Call, a friendly visitor program, connects volunteers and participants for one-on-one meetings, either in person or over the phone. Participants and volunteers can discuss anything of interest as they forge bonds that combat social isolation. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” says Katie Wade, Director of Social Call. It’s easier to support social wellness with programs that simplify what is often the hardest part of social interaction, forging the initial connection.

Redefine Active

It can be easy to forget about all of the different aspects of wellness that contribute to overall health. Campaigns like Active Aging Week are dedicated to bringing these different yet important pieces to the forefront where they can be examined and adopted into daily life. As Alex Gerasimov, Life Enrichment Manager, notes “Aging is normal and a part of human evolution. By staying active along the aging journey, you will feel better, look younger, and improve your overall quality of life.”

Covia aims to support all of their residents, staff, and community members so that it is easier to incorporate each dimension of wellness into daily life. Happy Active Aging Week! Here’s to aging with purpose and a wider understanding of all that makes that possible.

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10 Things about Social Call on Its 10-Year Anniversary https://frontporch.net/10-things-about-social-call-on-its-10-year-anniversary/ Wed, 02 Oct 2019 02:12:37 +0000 https://frontporch.net/10-things-about-social-call-on-its-10-year-anniversary/ Social isolation and loneliness affect approximately one-third to one-half of the older adult population, negatively impacting seniors’ physical and mental health. For 10 years, Covia has been addressing these issues through a no cost to participants friendly visitor program, now named Social Call. When it was founded, the program only provided in-person connections to people […]

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Social isolation and loneliness affect approximately one-third to one-half of the older adult population, negatively impacting seniors’ physical and mental health. For 10 years, Covia has been addressing these issues through a no cost to participants friendly visitor program, now named Social Call. When it was founded, the program only provided in-person connections to people living in San Francisco. Today Social Call works to prevent isolation by connecting people across the country. To celebrate Social Call’s 10th anniversary, here are 10 things you may not know about this life-changing program:

  1. Social Call is one way Covia lives out its mission. Covia promotes positive aging by cultivating healthy and engaged communities with a continuum of innovative services that actively support people’s well-being. Although Covia is known primarily for its Senior Communities and Affordable Housing Communities, it also has an extensive Community Services department, including Well Connected, Market Day and Social Call. Social Call is a vital part of Covia’s mission to help people live well and age well – wherever they call home.
  2. Social Call is a way to create community with older adults. Director Katie Wade finds that Social Call’s visits create a sense of community that is often lost in today’s busy society. “Social Call honors our need for connection,” says Wade. Thanks to Social Call, 194 participants ranging in age from 54 to 102 have weekly one-on-one visits with a volunteer.
  3. A “Social Call” can be an in-person visit or a phone conversation. Phone visits eliminate the barriers of transportation and mobility, so Social Call program managers can create matches based on personalities and specific interests. Participant Illana shared “I had a really interesting conversation with Sreemoyi on Sunday. She has spent two years in the country where I was born and knows so much about my culture. Thank you for matching me with her. This seems to be the beginning of a great friendship.”
  4. Volunteers are carefully vetted. Whether it’s a student who wants to give back to the community or a newcomer to the area who desires a connection in the neighborhood, volunteers are screened, trained and matched with seniors living in their communities. During the training process, volunteers learn indicators of a healthy relationship and reminders about communication skills. Often, Social Call finds volunteers through word of mouth and community resources like the library or on VolunteerMatch.
  5. Matching seniors and volunteers is an art. Covia’s Program Managers review the list of people needing a visitor and align preferences such as age, personalities and language requirements. Volunteers and seniors meet weekly for one-on-one visits to swap stories or enjoy one another’s company. In-person visits last one to two hours and phone visits about half an hour. The nature of the visit depends on the match: discussing a variety of topics and events, sharing stories, playing cards, going out for a cup of coffee and much more.
  6. Social Call visits improve mental and physical health. Social connection affects health in a myriad of ways, for both volunteers and participants. One volunteer notes, “Anna has such a great sense of humor. We can talk about really heavy, painful things, and we can still have some good laughs. In fact, she left with me cracking up as we said goodbye. I feel very lucky to know Anna and have her as a friend. When I left, she said that she was suddenly feeling much improved health-wise. I must say though, I think our visits benefit me even more than they do her! Truly.”
  7. Reciprocation is the key. Social Call is based on the idea that the volunteer and participant both benefit from the visits, ensuring a reciprocal bond. Being present, finding appreciation for the aging process, and gaining wisdom from hours of conversation with someone older are just two of the benefits that volunteers experience. Participants and volunteers often feel energized by the visits where they can provide emotional support and impart insight or share stories. Says one Social Call volunteer: “We chat about everything under the sun. We share our memories; we laugh together and sometimes we cry a bit too. We share a deep bond. I know our talks have lifted her spirits and made my life better too.”
  8. All participants desire a sense of connection. Wade, a mental health therapist in her earlier career, has observed the rise in loneliness. Despite the many ways available to connect with one another, research shows that people are increasingly more lonely. Once considered a problem facing mainly older adults, Wade believes it’s clear loneliness is a society-wide problem stretching across age groups. “Both volunteers and seniors are looking for social connections and Social Call is a conduit for that,” Wade says.
  9. Social Call brings creativity into the conversation. Social Call is introducing creativity into visits to foster meaningful experiences. During training, volunteers learn about creative aging. Some matches choose to incorporate storytelling, painting, poetry and more into their weekly visits to promote creative exploration, which often provides a deeper connection.
  10. Social Call creates unexpected discoveries! You might hear of June’s experience growing up in Germany, or learn of Jerry’s leadership in LA’s alternative music scene. You might find a friend that you never would have come across in your daily life or rethink your view of aging. For 10 years, in connecting people with one another, Social Call has offered journeys of exploration and amazing discoveries. We look forward to more adventures ahead and invite you to join us!

If you’re interested in learning more about Social Call, visit us on VolunteerMatch, or call us today at 877-797-7299 for more information.

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